“A Vision for a Frictionless Customer Experience”
A Charlotte, North Carolina printer presents itself as “A Really Cool Printing Company” as they have gone so far as to choose orange as their corporate color to reinforce this claim. Boingo offers a wide range of services from offset to digital printing to kitting and fulfillment to large display prints. This requires a diverse range of production equipment and the systems to support them.
Scott Nowokunski, Boingo’s president is aware of the benefits of integrating Boingo’s systems to production efficiencies and admits that reduced run lengths and demand for faster turnaround times are affecting his business, like so many other printers. His driving motivation to integrate Boingo’s systems goes beyond the obvious benefits of reducing order entry and preflight costs, Scott has a vision of creating an enhanced customer experience for Boingo called on Significans Automation to begin their journey to total customer transparency. The first phase was to integrate the existing order entry system (Printer’s Plan) to their prepress system (Esko Automation Engine).
“Our journey has just started; it is now up to us to refine our ability to use these tools effectively and prepare for the next
wave of integration”
– Scott Nowokunski President, Boingo Graphics
Boingo Graphics. “Today’s customers want a frictionless buying experience”, states Boingo’s president, “the objective is to provide transparency for our customers from order entry through shipping”.
Scott Nowokunski proudly proclaims his company is now pushing order information to their customers, advancing the customer experience and reducing the workload for his premedia department while giving more control to their project managers.
This presented a unique challenge for Sean Davis, Significans’ Automation Core Developer, Printer’s Plan MIS software runs on Microsoft Access, which used multiple tables to store data. “We created a script to allow the required information to be retrieved from the order entry system with a single query”, reports Davis, “this allowed us to further create a custom, bi-directional interface to allow Printer’s Plan to send updated information to clients based on Automation Engine activity.
“The objective is to provide transparency for our customers from order entry through shipping”.
– Scott Nowokunski President, Boingo Graphics
Current projects include automating the shipping cost. Using three primary shipping suppliers means three different shipping systems to calculate costs. Traditionally, these costs are entered manually, creating an opportunity for error and a mundane manual task for employees. Automating the process will provide real-time transfer of information and eliminate potential errors from data input as well as saving valuable employee time that can be put to more valuable use elsewhere.
Boingo is also in the process of refining their proofing system, which currently relies on email for distribution and approvals. The new process will put the relevant information in front of the people who need it, when they need it. The mission is to increase their ability to schedule and track jobs effectively while providing timely, accurate information to their clients and project managers.
We created a script [which] allowed us to further create a custom, bi-directional interface to allow Printer’s Plan to send updated information to clients based on Automation Engine activity.”
– Sean Davis Core Developer, Significans Automation
Scott Nowokunski proudly proclaims his company is now pushing order information to their customers, advancing the customer experience, and reducing the workload for his premedia department while giving more control to their project managers. He adds “Our journey has just started; it is now up to us to refine our ability to use these tools effectively and prepare for the next wave of integration.” Boingo Graphics has a “Really Cool” vision for the future of customer engagement and will continue to augment their customer experience with an online project lifecycle management system.
Boingo Graphics exemplifies a high-quality customer-centric approach that is embedded into the culture and is a daily practice and goal for their team.”
– Marc Raad President, Significans Automation
Marc Raad of Significans Automation notes “Boingo Graphics exemplifies a high-quality customer-centric approach that is embedded into
the culture and is a daily practice and goal for their team.” Marc concludes by saying “It’s refreshing to see Boingo continue to strive towards delivering an excellent customer experience.”
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As a software and process integrator, Significans Automation delivers increased profitability, improved quality control, and enhanced production efficiency, enabling Artificial Intelligence to facilitating new revenue opportunities in Web-to-print and E-commerce.